Refund Policy

Last updated 21 August 2026

This policy explains when fees paid to CYBERTAUR LLC are and are not refundable. It forms part of our Terms of Service.

01Subscriptions

Subscription fees are billed monthly in advance. You may cancel at any time; cancellation takes effect at the end of your current billing period and you will not be billed again.

Fees for the current period are not refunded, in whole or in part. You keep access to the service until the end of the period you have paid for.

If we are unable to provide the service for reasons within our control, we will credit or refund the affected portion of the monthly fee on request.

02Discovery engagements

Discovery fees are invoiced in advance and are non-refundable once work has begun, as the deliverable is a written specification produced specifically for you.

If you cancel before work has begun, the fee is refunded in full. If you proceed to implementation, the discovery fee is credited against the implementation fee.

03Implementation projects

Implementation fees are non-refundable in respect of work already performed. If a project is cancelled by either party before completion, we will invoice for work completed to that date and refund any balance held in advance of it.

Where a completed system materially fails to meet the agreed written specification, we will correct it at no charge. Correction, rather than refund, is the remedy for defects.

04Duplicate and incorrect charges

Duplicate charges, charges taken after a valid cancellation, and charges made in error are refunded in full. Contact us and we will process the refund promptly.

05How to request a refund

Write to office@cybertaur.com from the email address on the account, stating the invoice or payment reference and the reason for the request.

We acknowledge requests within two business days and decide within ten business days. Approved refunds are returned to the original payment method. Card refunds are typically processed by the issuing bank within five to ten business days.

06Chargebacks

If you believe a charge is incorrect, please contact us before disputing it with your bank. Most issues are resolved faster directly. We reserve the right to suspend services on accounts with an unresolved chargeback until the matter is settled.

07Statutory rights

Where mandatory consumer protection law in your country of residence grants you rights of withdrawal or refund that cannot be excluded by contract, those rights apply in addition to this policy and are unaffected by it.

08Contact

Refund questions: office@cybertaur.com

CYBERTAUR LLC, 30 N Gould St Ste N, Sheridan, WY 82801, United States.